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Terms & Conditions

Cancellation Policy & No Show for Individual (FITs )Tours/packages:

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed in writing and effective from the date we receive a letter in writing.

The cancellation charges would be as follows:

  • 60 days or more prior to arrival - 15% of the tour/service cost.
  • 59 days - 30 days prior to arrival - 30% of the tour/service cost.
  • 29 days - 15 days prior to arrival - 50% of the tour/service cost.
  • 14 days – 0 days, prior to arrival or no show - NO REFUND.

Note :If booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

  • High Peak Season bookings ( from 20th December to 15th January).
  • Festival Period Bookings (Festivals like -Diwali, Dusheera, Holi, Pushkar fair etc ).

Cancellation Policy & No Show for Group Tours/packages:

In case of cancellation of tour/travel services due to any unavoidable reason/s we must be informed in writing and effective from the date we receive a letter in writing.

The cancellation charges would be as follows:

  • 60 days or more prior to arrival - 25% of the tour/service cost.
  • 59 days - 30 days prior to arrival - 50% of the tour/service cost.
  • 29 days -0 days, prior to arrival or no show - NO REFUND.

Note: If booking for following period is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

  • High Peak Season bookings ( from 20th December to 15th January).
  • Festival Period Bookings (Festivals like -Diwali, Dusheera, Holi, Pushkar fair etc ).

Cancellation Policy for the Luxury Train Journeys:

Palace on Wheels

For the Independent travelers (FITs)

  • 90 days or more prior to departure - 10% of ticket value will be deducted.
  • 89 days-30 days prior to departure - 20% of ticket value will be deducted.
  • 29 days –0 days, prior to departure - 100% of ticket value will be deducted.

Maharaja’s Express

For the Independent travelers( FITs)

  • 60 days or more prior to departure, 25 % of published price.
  • 59 days - 45days prior to departure, 50% of the nett amount.
  • 44 days -0 days, prior to departure, 100% of the nett amount.

Deccan Odyssey

For the Independent travelers( FITs)

  • 59days - 45days prior to departure, 20% of the published tour cost.
  • 44days - 30 days prior to departure, 50% of the published tour cost.
  • 29 days -0 days, prior to departure, 100% of the published tour cost.
  • No Show 100% of the published tour cost

Cancellation Policy for the Flight Tickets:

Flight Tickets booked are non refundable. Name change and date change can be considered as per the rules stipulated by the airline.

Cancellation Policy for the Wildlife Game Drives :

Wildlife game drives booked into any Wildlife National Park/Sanctuaries are non refundable. Even date change request will be considered as cancellation and no payment can be refunded/ adjusted against it. This is as per the Government rule and regulations.

Mandatory Identification Document Detail:

It is Mandatory for all guests (Foreign Nationals, NRI’s and Indian Nationals) to provide Photo ID at the time of booking confirmation of tours. The given below Documents are applicable for different categories:

  • For foreign nationals – Copy of Passport + Visa is mandatory.
  • For Non Resident Indians clients (NRI client) – copy of passport.
  • For Overseas Indian clients holding OCI / PIO card – copy of passport and copy of OCI/PIO card is mandatory.
  • For domestic clients – copy of Driving License / Voter ID Card / passport is mandatory.

Note: VISA is compulsory to Travel to India for all Foreign Nationals. Kindly check the below link for VISA on arrival detail for the listed countries. https://www.visaonline.com

Refund Policy :

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take minimum 5-6 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount. Only written communication shall be entertain in regard to Refund part.

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